FAQ's
Frequently Asked Questions
Where do you ship from?
Orders are processed through our international fulfillment network and shipped directly to customers with tracking included whenever available.
How long does shipping take?
Estimated delivery times:
- Italy: 4–8 business days
- Europe: 5–10 business days
- International: 7–15 business days
Will I receive a tracking number?
Yes. Once your order is dispatched, you will receive a shipping confirmation email with tracking details.
Can I cancel or modify my order?
Orders can only be modified or canceled within a short period after purchase. Contact us as soon as possible after placing your order.
What if my package is delayed?
Shipping carriers may occasionally experience delays due to customs processing, weather conditions, or seasonal demand. If your order is taking longer than expected, contact our support team.
Do your swimwear products fit true to size?
Our products are designed with a flexible and comfortable fit. Please refer to our Size Guide before ordering.
How should I wash the swimwear?
We recommend cold washing and air drying to preserve fabric quality, elasticity, and color.
Do you offer returns?
If there is an issue with your order, contact us at navynotch@outlook.it and our team will assist you with the next steps.